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Thread: Does CX typically ignore emails to customer service?
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Old Sep 18, 2006 | 3:22 pm
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Rambuster
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A couple of years ago I filled out an inflight survey, after I had a compaint about the lack of "new business" availability on a series of flights. (actually 4 longhauls in a row, on a route which had been advertised as being served by new business class).

About 4 weeks later I received a letter from CX HK with a letter and a stand-by oneway upgrade voucher enclosed. Nice gesture on behalf of CX and a great F flight for me from FRA-HKG !!
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