This has to be one of the most frustrating things - trying to reach the AVIS in Minneapolis about a reservation and each time I get the dreaded 'The location you're trying to reach is busy helping other customers'. It's one thing to have this happen once, but this has been non-stop since saturday. I enter the option for rates and reservations, for customer service, even for emergency breakdown - same crap. The worst part is I called the national number and since this is a change to my reservation, they tell me I have to contact that MSP location
Seems some lazy employee set all calls to default to voice mail. How the &%#* can you contact a location if there was an actual emergency.
When i started renting from this location, the service was okay then it dwindled. I remember a month ago when some guy got so pissed of at the service he went to hertz - right next to avis - and after he got his car, gave the avis manager a piece of his mind.