Originally Posted by shell nyc
This has always been the case I believe. I just redeemed a dollar-off voucher and had to ticket at the airport (LGA) within 24hrs, so consider yourself lucky. Not a major inconvenience except that the FC/Preferred agents (two of them) were clueless and it took an hour to ticket!
I agree. This voucher "system" is clearly set up to discourage actual use of the voucher. 1) you have to exchange voucher at the ticket counter. Get with the times! It shouldn't be difficult to implement online usage of these vouchers. 2) ticketing agents often don't know how to deal with these vouchers. I had a similar situation to the one quoted above. Nearly 45 minutes to ticket using a voucher, and that's with the reservation made the night before and already in the system. If you're going to require us to go to an airport ticket counter to use these vouchers, the least US could do is to ensure that staff actually know how to use them!