Yes, I do know that many small to medium-sized corporations that don't necessarily have the travel volume to generate substantial corporate contracts do end up paying the J and D fares, and I have indeed had my employer pay exhorbitant sums for some J fares to South America and India for work but I guess what stood out for me in this case was that the lady was on a personal trip (she said she was going to meet her husband in Italy for a week long vacation) and had obviously gone through the effort of purchasing a Coach fare and using miles to upgrade (in otherwords, looking for the most cost-efficient way to travel in BE across the pond), but then in just a few seconds, decides to plop down another $3000 (which is more than what she spent for the entire JFK-FCO ticket in the first place) for that 60" pitch and 18.5" wide seat...
Hey, but why complain? If DL could get passengers like that every day... ^