Originally Posted by dlxmax
Three days later my fiancee told me that she wasn't going to be able to make the trip due to family issues and US visa issues. I called United and they said I could cancel the tickets (coded as NONREF/PEX whatever that means) but there would be a $170 charge per person. They also said they'd be keeping my money and that I'd have a year to use the credit on United.
You purchased a ticket that was clearly non refundable, and now you want a refund. How can you accuse United of being immoral for not refunding your money? It is not United's responsibility to cover your fiance's family and visa issues, she should have clarified those issues in advance. When you booked the ticket what did you think the NONREF code was referring to?
I think some personal responsibility is in order here. You purchased the least expensive tickets, with restrictions, which you should have researched in advance. Your failure to do so is not United's responsibility.
Since Singapore Airlines is always so accommodating, you should have booked on them.