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Thread: Does CX typically ignore emails to customer service?
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Old Sep 17, 2006 | 5:24 am
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CX100Silver
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Originally Posted by chuck1
I wrote CX about a month ago and if I recall I did get an automated reply saying they had received the email, but haven't yet heard back.

It was regarding a general complaint about redemptions.

Has anyone one else been ignored?
Yes, I experienced exactly the same as yoours. I was complainting about the bad in-flight service on that particular flight (other flights are very good, but just that flight only). They generated an automatic email saying they received it. BUT it had been nearly more than 6 months from now. I NEVER hear anything from them. Not even a "sorry for hearing this experience" etc...
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