Originally Posted by sftrvlr

But keep in mind that airline websites aren't always as smart as a human. Especially The Bomb. I know, I know, many folks (especially business travelers who are forced to use an agent) do not see our value, but there are times when we're worth the fee.

I charge different fees for different vendors. And even different fees for different routings on the same vendor since commission structures vary according to routing, class of service and interline ticketing. It's all based on whether the agency receives any type of compensation from the carrier, either upfront or backend. Commissions and incentives are back in a big way for the larger agencies that have the ability to move market share.