FlyerTalk Forums - View Single Post - Bumped from first to coach

Sep 14, 2006 | 6:36 am

#33

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Join Date: Oct 2003

Location: New York, NY

Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred

Posts: 10,869

Agreed

Quote:

Originally Posted by Mister Nice

These situations are the proverbial tough call. I think that people who are downgraded are primarily due a thorough explanation. I wouldn't accept the "equip change and you lose" mentality. I would ask how it was determined that I lost -unlikely that they will show you the manifest, have the record documented that I was involuntarily downgraded, and proceed from there. I don't believe that anything is "owed" but a positive space upgrade and 2 drink chits should be a NO Brainer and a win - win.

Great point Mister Nice. Thats the Key. How the news is told to the person/persons being downgraded. If the GA (or whatever front line employee is delivering the news) just does it in an uncaring automated tone and doesn't explain. Its taken as "bad customer service" especially to a novice flyer.

But we all know that some elites think the world revolves around them

Yeah, I said it!

And since they know the system better there should be a universal process in place when this happens. A space upgrade and drink tickets based on the length of the flight.