Originally Posted by JerseyCityS

Thats utterly ridiculous. No logical person would ever buy an "A" fare if they are platinum, and can get upgraded immediately from a Y.

It all boils down to CO common sense. Of course, to the rules, you get nothing, but common sense says that somebody might buy a Y to "get" the upgrade confirmed on the spot. That is COMMON SENSE. Yes, the "rules" say you bought coach. Logic says " you bought coach to get F, and because you're loyal, we reward you". You DO NOT throw that back in a customer's face when things don't go well for the company, and they have to change equipment. You appease the customer with apologies, and CASH. You don't say to a dedicated customer who paid a very high fare "You got what you paid for". IF at the time of ticketing, he wanted coach, he wouldn't have paid a Y. PEOPLE - GET REAL!

COMMON SENSE, PEOPLE - COMMON SENSE. Rules apply when they need to be applied, not when they're screwing their best customers. Please. Take the contract of carriage and burn it. Its an absurd document. There is absolutely nothing logical about airfares.