pjm44 ^ for searching!

The issue here to me seems to be centered more along the lines of how CO orders downgrades.

It seems to be the fairest way to develop a downgrade hierarchy would be to do the opposite of the EUA hierarchy. Hence when a seats broken or the aircraft is swapped out the “booting” order would be: silvers on L,X,...,K,H fares than golds on L,X,...K,H than plats on L,X,...K,H than silvers on full Y, golds on full Y and finally plats on full Y.

I also like the idea of CO offering a "service recovery package" (or whatever you want to call it) with some drink coupons/voucher, etc.

Life happens and people understand this. However, one would think by giving the boot to the full fare Plat last as well as giving those who did get the boot some free goodies displaced customers would A) be happier, B) not spend the next few hours steaming up hate mail to WeCare.