Originally Posted by aaupgrade
Throughout the travel industry, airlines, hotels, travel agents, travel web sites, etc. carry E&O (Errors and Omissions) insurance that covers this exact situation. The problem is that the inept front desk folks and the hotel managers aren't following procedures to file a claim. The onus also goes on Marriott corporate for not instructing the Hotels on proper procedure and/or the requirement that they carry E&O insurance to cover errors made during rate input at hotel's end. Not honoring mistake fares result in bad will at best and possibly a room that may well go unsold anyway.
FYI...Marriott like many like sized Fortune 500 companies is self insured....personally I have never heard of E&O insurance