Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,619
In general, without even going outside of the travel industry, I find rental car customer service to be much worse than the airlines and hotels to be worse than the airlines.