Originally Posted by sierranevada

It is happening again this morning, this time to my husband! I am on hold with tech support. This time, his upgrade cleared for the first leg but not the second leg (SJC-ORD-PHL). Seems that clearing upgrades must disconnect the pnr and the e-ticket if there was a schedule change in the itinerary. First she tells me that I can't check in online because I changed the flights. I explained that no, UA did a while ago. Now she says if she "changes it online to so I can check him in, he will lose his upgrade"! I asked if she has a supervisor and she just said yes. After a slight pause, I asked to speak to her.

After being on hold, she comes back (not the supervisor) and tells me that she has put through the changes but I can not check in online for another 6-7 hours. When I question why, she said it takes time but she did it because "I made her"! She keeps saying, "why don't you just check in at the airport?". Ugh...if I wasn't drinking my coffee talking to her I just might lose it!

Guess I will see in 6-7 hours if it is "fixed"!