Originally Posted by Canuck999
THE WESTIN ZAGREB DOES NOT PROVIDE FREE TOWELS AT POOLSIDE. This was extremely surprising and arises due to the fact that the indoor pool area is part of the spa facility which appears to be run by a 3rd party. We were told it would cost 15 Kn (approx C$3) to "rent" a towel at the pool, which seems completely unreasonable given that we were guests of the hotel and given that even the most basic hotel w/ pool provides poolside towels for guests.
If this is fully accurate, you had every right to be upset. This is the sort of thing that simply shouldn't exist with global lodging brands. One of the very tangible benefits of chosing a Westin or a Sheraton (or a Marriott or Hilton) is a comfort level and the benefit of "no surprise."
Just like having shampoo in every room and heavenly beds in place, surely every Westin Hotel in the world should supply pool towels to guests with no added cost.