Originally Posted by hnewman
I wish both you and socrates were correct that a simple call will work. I called a week ago Saturday. They said it would be resolved by Friday. Called Friday for sure Monday and I would get a call back Monday. Called Monday once in AM and once late afternoon. Now for sure resolved Thursday. Marriott says that they have the cancelation and are working the problem. Clearly not a breakneck speed.
I have had to pay my Visa bill. My question is do I deserve any points for dealing with this mess and how do I get them.
because of the flag change Marriott has to forward a request to the new flag/operator of the hotel which is why I suggested contacting them (hotel) first and if they weren't able to immediately resolve the issue to dispute the charge which I still recommend you doing