Originally Posted by divilish

Any company that cannot provide the same service online that they do when you call in deserves to go out of business.

In todays electronic world it just doesn't make financial sense much less common sense!!

Of course it may take a little work to find them and a CSR might be better at it than the normal customer, but the people that know how to navigate the web and find things should not be forced to call-in for better deals.....

Off my soap-box, but it really irritates me that computers are so advanced yet a lot of the airlines are still forcing us to call in when we ALL could save time and money by doing it online...