Originally Posted by hnewman
I wish both you and socrates were correct that a simple call will work. I called a week ago Saturday. They said it would be resolved by Friday. Called Friday for sure Monday and I would get a call back Monday. Called Monday once in AM and once late afternoon. Now for sure resolved Thursday. Marriott says that they have the cancelation and are working the problem. Clearly not a breakneck speed.
I have had to pay my Visa bill. My question is do I deserve any points for dealing with this mess and how do I get them.
I'm not sure you understand what we're talking about. I'm not talking about disputing the charge with the hotel, I'm talking about disputing the charge with the credit card company that was billed. One of your rights as a consumer is to dispute, and be relieved of, fraudulent/erroneous charges made to your card. Exercise that right!
If you haven't done so already, call the customer service number on the back of the card and follow the prompt to speak to a customer service rep. Tell them that you'd like to dispute a charge. Give the rep the necessary facts, including the cancellation number, and ask them to open up an inquiry. They will immediately credit your account for the disputed amount (meaning you don't have to pay it) and then THEY will contact Marriott. Marriott has x number of days (30 or 60 days?) to answer the inquiry. You don't have to do anything more at this point but be patient with the process. And in the meantime, you don't owe anything.
Once the situation is resolved in your favor (and how could it not be if your facts are correct?), you will receive a letter from your credit card company explaining their findings. Then you will see two additional line items on your next statement. One will be a charge which reverses the amount that the credit card company credited you when you opened the inquiry and the second will be a credit from Marriott. Net cost to you: $0.