Originally Posted by sportychick
I booked my tickets back in April for Hawaii travel in February 07 (with UA/AC). Even back then, online inventory was scarce and I didn't care for the times or connections. I called the Aeroplan reservation desk - which cost $35 per ticket - but it was well worth it. There were all kinds of options to choose from and I got the exact itinerary I wanted. They told me on the phone they use the internet to "get rid" of less desirable times/connections and they "save" the better flights for the passengers who call in (and are willing to pay for the service).
Any company that cannot provide the same service online that they do when you call in deserves to go out of business.
In todays electronic world it just doesn't make financial sense much less common sense!!
Of course it may take a little work to find them and a CSR might be better at it than the normal customer, but the people that know how to navigate the web and find things should not be forced to call-in for better deals.....
Off my soap-box, but it really irritates me that computers are so advanced yet a lot of the airlines are still forcing us to call in when we ALL could save time and money by doing it online...