I booked my tickets back in April for Hawaii travel in February 07 (with UA/AC). Even back then, online inventory was scarce and I didn't care for the times or connections. I called the Aeroplan reservation desk - which cost $35 per ticket - but it was well worth it. There were all kinds of options to choose from and I got the exact itinerary I wanted. They told me on the phone they use the internet to "get rid" of less desirable times/connections and they "save" the better flights for the passengers who call in (and are willing to pay for the service).