Originally Posted by john93711
I have a letter from Robert Salerno (President and CEO) informing me-as a President's Club member-that I am entitled to "Complimentary two-car-level upgrades whenever available, when you reserve an Intermediate-level car or higher."
I don't feel entitled to a Premium car, if I reserve a Full-Size vehicle I feel entitled to an upgrade up to a Cadillac "whenever available".
And just so its understood. seeing a cadillac in a stall three stalls from your assigned car doesn't mean that there is a Cadi Available. And if you get a Lincoln Town Car, or some other Luxury vehicle, sitting and pouting over the Cadi isnt a mature outcome. I had one guy throwing stuff around because he got a CTS instead of a DeVille.
Strange but true.