Originally Posted by Taiwaned
Wanted to understand how to use a flight voucher. Telephoned AC, women said "I cannot answer any questions you may have unless you first give me your name, credit card number" If the answer is something you can find on the AC website, you will be charged $ 20 per ticket involved."
I have up.
I have a very hard time believing this. I have never heard of such a thing and work in reservations. In fact we often get people calling who think they have to pay to ask a question as they don't listen to the IVR properly while waiting on hold. Fee applies to new bookings only and to changes to web bookings that could have been made online. Another thing...unless a booking is created, there would be no way for an agent to collect the fee as you need to be working on a file to do it. Sorry if I vented, but this one hit a nerve with me.