Originally Posted by clarence5ybr
A couple of thoughts:
1. If I recall correctly from your other post, your Medallion status just showed up on DL's computers yesterday. It's quite possible that the DL and NW computers only exchange updated elite statuses on some regular interval (e.g., every other Tuesday), so you might need to wait a bit for NW to "see" your status.
2. Did you tell NW your DL status was brand new and/or have them pull your DL # out of your PNR then re-enter it? On both DL and NW, your record reflects the status you had when you booked a ticket. If your status increases after you bought a ticket, you need to have an agent delete your FF# from your record, then re-enter it, at which point your new status will reflect (this is true even if flying NW with a NW # or DL with a DL #). If you aren't absolutely certain this has already been done, your first move should be to call NW and ask them to do the delete and re-enter your SM# and see if that causes your status to reflect.
Thanks for the reply, clarence5ybr.
I think your first reply is probably the most accurate. NW just doesn't have access to the most recent elite status. My skymiles did indeed just go Silver on delta.com on Saturday, so perhaps the SkyTeam sharing of the status will occurr at a later date. I am just concerned because I am flying a redeye on NW this coming Friday, and would love to reserve an exit row.
As far as #2 is concerned, yes, both times I called NW they reset my SkyMiles number and no status showed up.
Now, I'm still a little irked that the DL Medallion rep had no concept of SkyTeam elite benefits that include preferred seating on SkyTeam partners, and that she didn't know that NWA was part of SkyTeam. I tried to get my point accross to her that this was probably an info sharing issue between DL and NW, but she kept telling me that she cannot assign me the seats on NW (which I never asked her to do). Now, I don't really want to turn this thread into a customer service issue, but I
DO want to reserve exit row seats on my NW flight before Friday.
Right now, my plan is to call the DL medallion desk again tomorrow and get someone else, explain my situation as clearly as possible (I tried to do this today), and then ask for a supervisor.
If anyone has any advice regarding how to approach this with the DL Medallion desk, or how the IT sharing works between DL and NW, I'd be grateful.
