Originally Posted by aa4ever
This lying about what AA did is really terrible for PR - and could potentially frighten some (albeit very few) customers away.
On a similar note, my family had an exchange student from France. He asked us whether we were afraid to fly AA since 9/11 and that A300 crash right after (I was tempted to tell him that the crash was the only plane in AA's fleet that came from France!). He said that he would not fly them. Now, I'm sure there are not that many people with that attitude, but still: it is not good for AA's perceptions.
Im not sure it is so few people. Those of us here are hardcore when it comes to flying. Most people are not and quite a few are close to the edge in terms fo concern for safety. A lot of people at ORD last Sunday night in the International Arrivals connection area were freaking out due to the inconvenience of it. You dont have to layer much fear on that to get people to change their behavior would be my guess. Although I fly so much more than the regular public Im not sure how much I can appreciate their view.