I must be late to the game. It's no longer the Friendly and knowledgeable Northwestern men and women on the front lines of AS customer service.

chat transcript.....
Please wait for a representative to respond. We are handling multiple chats, and we thank you for your patience.
Hello my name is Britney. How may I assist you?
xx: hello, are you in Seattle? is it raining?
xx: anyway, have a question. can online award reservations from alaskaair.com be canceled online? Or do I need to call?
Britney: No, I am located in New Delhi, India.

Britney: In order to cancel the award reservation, please contact Reservations directly at 1-800-252-7522, between 5:00 a.m. and 12 a.m. (PT), 7 days a week. One of the representatives there will be happy to assist you further.



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For the record, does anyone if Miss Britney in India is correct?, that award rez made online can't be canceled online (within the 3 day no penalty window)


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Happy to fly the Eskimo Tail
But only if Americans or Canadiens are in charge