Originally Posted by bdschobel
When things get this bad, I like to try calling the hotel's GM. It might be more effective than lots of letters and emails to underlings. You have basically nothing to lose. And your nuclear weapon is the credit-card dispute.
Bruce
I am having a similar problem with the Kauai Marriott, which is still a Marriott property. I cancelled reservation online over a month ago (refundable reservation in January), no refund on my credit card. I have called Marriott reservations repeatedly, and they insist "you need to speak to the hotel." I call the hotel, and they stuck me in the voice mail of somebody in accounts receivable. No response or refund.
Marriott needs to fix the procedures here.