Of course, MA is right. My thought, though, is that it would be interesting to have a (somewhat) unbiased source sample each of the airlines in various classes of service throughout a year for this Board, and provide anecdotal ratings on the service. I always prefer real life stories to "statistics," even though they are incomplete and reflect only a particular event on a particular day, because they give a human element to the analysis, and always create a forum for interesting discussion/debate. Its why I LOVE reading restaurant reviews!

I'll volunteer if someone will underwrite the venture