dhuey: I totally understand and like you have been on both sides of this type of situation. I was actually going to suggest in my post that it probably just seemed like an hour since even 5 minutes of straight crying seems like an eternity. An hour straight would have made those parents truly extraordinary. Anyway, in a luxury establishment like the RC I think the best way for the restaurant to handle it is to offer the parents, who usually are fairly distressed by this situation themselves, an alternative that still allows them to have some semblance of what they came for while not disturbing others. Sending the meal up via room service with a nice dessert or something seems like a total win. Parents happy and restaurant goers spared.