Originally Posted by ftweb
The suspense is killing me here. Will the new card have a higher or lower annual fee? Will the benefits be better? If you stay with Chairman, will they eventually terminate you when the card expires? Can you keep using the priority pass card until it expires? And will Chairman customer service/concierge slowly get crappy as they have no incentive to preserve the Card's currently good reputation?
Looks like only time will tell...
Can't answer all the other questions, but as far as customer service, I read the post as if it will be a Citi-branded Amex, so I'd imagine they would keep the same customer service team. (As you call Citi for issues with any other Citi branded Amex).
Only time will tell for sure though. I guess Amex decided that if the Plat is going to have competition, they should at least be getting their part of the merchant fees. I wonder if Steve Cone's connections (he helped originate Amex Plat and the Citi Chiarman card) had anything to do with this, or if it was purely just coincidence.