It was actually a "Threy" translation from the german handbook.

In German the rulebook is pretty clear about the upgrades...

Flug Upgrades:
Besondere Hinweise: Ein Upgrade ist immer ein einziger Upgrade in die nächsthöhere Reiseklasse für eine einfache Flugstrecke.

Mike, the problem seems to be the translation.Maybe we should rely on the original dutch version

But actually a "one-way trip" ( English Version ) is a completely different thing than a "einfache Flugstrecke" ( single segment in German )

From an english translation standpoint I tend to agree with Nick, but from the german version there is absolutely no doubt that they mean a single segment....

BTW, a perfect example how ineffective the Helpdesk is....

Still waitig for an official answer from KLM, paging Mrs. Lesley Lindbergh.....

[This message has been edited by Threy (edited 01-22-2003).]