<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mike turnbull:
And LHR to AMS to connect ?
I think that so far, I must have been lucky with my upgrades as 40,000 is the most that I have paid under the 'new rules'...the last trip being Gatwick..Detroit..Toronto, all on NW of course.</font>
Same with LHR, only the segments ( flight numbers ) count....
Actually it comes down to the agent deducting the number of points.According to my posts , Nick`s post, your experiences, we had everything from 20k miles to 30k and 40k miles.
AFAIK the "deduction process" is done manually by each agent. So it is random luck, if you get an agent handling the upgrades this or that way, deducting as many points as his knowledge demands.....
You could remember his name and call him every time you need an upgrade....
Another example of poor training and ridiculously bad communication skills.