Originally Posted by NCRBILL
I'm going to be in San Juan next week on business and I'm looking at staying at the Hilton. Is this a better choice than the ES by the airport? I'm Diamond so would think I could get an upgrade to one of the suites.
Has anyone had any luck with the upgrades at this Hilton? Please advise on how they treat the Diamond member and if there is a special checkin area for us.
Thanks for your help.
I'd stay at the Caribe Hilton over the ES. Getting an upgrade to a suite is very very rare at the Hilton, most likely you'll get an upgrade to the HH tower or Exec floor in the main building. Often I've never even gotten an upgrade. If you stay at the hotel often (e.g. frequent customer), they seem to treat you better. I've been upgraded once to the Garden Wing suites (pretty nice, but older rooms) and to a suite in Condado Lagoon Villas.
Good luck and post your success.