Dear all

I have just sent the following email to Qantas. Others may wish to do the same.

cheers Peter







Hi

I just thought you may be interested to read
about a discussion that is going on a
Internet bulletin board at the moment

The internet reference is

http://www.flyertalk.com/forum/Forum1/HTML/000777.html

May I preface my remarks by saying that I
have flown on Qanats just once and found
your service to be very good and the flight
quite enjoyable. It is a shame to see the
good name of your airline tarnished
by the some of the allegatiosn that are
flying around.

It appears as though you have applied the
strict letter of the law in relation to
a cancelled airfare. You are entitled to
do this but you are buying yourself a lot of
bad publicity in the process.

How about doing the right thing and being a
little lenient on the chap.

I might add that I am taking my first Qantas
international flight this March (I have just
booked). I have flown a bit before with
Ansett both domestically and internationally
and they have always shown themselves to
be reasonable in these sorts of situations.

If you can't bring yourself to refund the
chap's fare how about at least offering
him an opportunity to switch the flight
to another date or destination?

Finally I note that the discussion has also
thrown up a separate (and more serious
allegation of lying by Qantas staff). Whilst
I would be surprised if this was true and I
feel it is a matter you should clear up at
the earliest opportunity.

These matters are being aired on a website
that has thousand of readers per day. I am
sure that if your Managing Director saw
these comments he would have a fit.

Thanking you for your patience.

cheers peter