Merry is on the right track. The clue is to go back to our national origins - a nation whose proud founding fathers were either from convicts and British officers. Neither really respected the rules: one broke 'em, the other re-wrote them, as they liked. Look at the very name QANTAS -- breaks the grammatical rule that a U always follows a Q! Australians don't care, they like it! Abiding and Duhwane: be pleasantly persistent, and keep a sense of fun - that way you can win the game in the end, and enjoy the process. Go get 'em, mates!

P.s. Actually QANTAS is the abbreviation of Queensland And Northern Territory Air Services. QANTAS is the second oldest airline in the world, after KLM, and it has never had any revenue passengers killed in a crash of its aircraft. If safety is your top priority, the record stands unblemished, and unrivalled. It also had the first round-the-world service flying Super Constellations. So don't let a counter agent turn you off what is actually quite a good airline!