Originally Posted by ciaobel
That is good to know, in this case, JBLU is more customer friendly. Hopefully that it builds enough goodwill with customers with this policy and coverts the goodwill into real profit.
Real profit? jetBlue has been profitable since its inception. Although it may have experienced a couple of quarters of losses recently, B6 has been more profitable than any other airline in America save for WN, and B6's recent losses have been a fraction of those incurred by CO since 2001.