We were lucky as BC was pretty empty and on the front section of BC on the DC10 there was only 5 people. Even so it does go to show that there is not a clear line of communication and the people you speak to will either help you or they will not. Johan is correct, once your ticket is booked they can see it on the screen. I have also remembered that we reserved our seats as well yet I still see people complaining you cannot pre-book your seats.