Well, I was finishing my vacations and returning to MAD from MEX on the route MEX-LHR-MAD on an AA award ticket. The first part was booked on BA and the second was booked on IB. The interesting thing is that off course, my bag didnīt make it to MAD. LHR, by the way, was a real mess. It has been almost 4 days since I arrived and two days ago IB sent me a message saying they had found my bag at LHR and that it was comming on the 5pm flight. The thing is that after not hearing from them I called again and they now told me that the bag never got to MAD and now they didnīt know where it was. The thing is, am I entitled to any compensation? I donīt have anything to wear and if I start buying things, will they pay for them? If they bag is never recovered, will I get any money back, as all my stuff was in it? What do I need to do. Another question, does Visa or Mastercard pay you for lost luggage if you bought an award ticket with its gold or platinum card?
Hope anyone can help me, as I really donīt know what to do.
Thanks in advance
Carlitos