Originally Posted by socrates

FYI there is no "sending the cancellation," everything is electronic and it would have cancelled automatically in their computer system immediately once it was cancelled in the CRS but there are times the computers hiccup unfortunately but there are double checks which the hotel must perform to ensure mistakes dont happen, unfortunately it sounds like the hotel failed to perform those, I would call the hotel directly and speak with the accounting department, they would be able to assist you regardless of which flag is flying these days