Join Date: Oct 2005
Location: United Arab Emirates & Arizona, USA
Programs: UA MM/1P, EK Ag, Marriott Life Ti, Hilton Dia, IC Dia, Hyatt Glob, Accor Pt
Posts: 4,719
Well, we should score one for Marriott corporate. I sent an e-mail to the Platinum service department, and within 24 hours they sent me a simple note apologizing, thanking me for my loyalty to my Marriott, and crediting my credit card the difference between what I was quoted and what I was charged after the conversion.
I would like to see Marriott address this practice systemically, but of course I cannot complain about the resolution and must compliment them on their quick response.