Originally Posted by uva185
I noticed a new feature has been added to the US site. If you pull up a reservation you made online you can click a link to change your seat assignment. The only problem is (no surprise here) when I tried to change my seat assignment instead of pulling up the seating map it displayed the lovely error box we are all so familiar with. Though I was able to manually type in my new seat location and the system successfully saved it.
I noticed this yesterday, and I also noticed that my seat assignments had "disappeared" and were replaced with **, **, **, ** Of course when I tried to "change seats" to my original seat assignments, they were showing up as "occupied." (Hopefully still by me!)
I also just booked an itin for BOS, which consisted of 3 US East legs, and 1 US West leg. The 3 US East legs showed up on the confirmation as **, **, **, and the one US West leg showed the seat assignment I chose. I called the Gold line, and after the very friendly agent had me on hold for a long time, she told me that due to the conversion, "US East" is not recognizing the seat assignments, but US West is. She was able to confirm a one-way upgrade on the outbound (both US East), but she said she could not assign me my seats. She said to check back tomorrow or Monday.
Interestingly, the BOS-PHX leg is showing as US East metal, even though it is a US West route. I think I recall reading something about that on this board before, but just a friendly word of caution to double-check the metal before choosing seats. Hopefully my seat will still be available when this latest mess gets worked out!