Originally Posted by icarius
i hate to disagree but it depends on which outstation. For sydney purposes, its done by the aerocare girls and i was the unfortunate victim of a girl who gave me an extremely long time at check-in and forced me to repack my bags at check-in when i was entitled to more. i was denied boarding. I have written into sq and till today it has gone unanswered. The SQ ground staff at Hong kong have however been very accomodating.
http://www.flyertalk.com/forum/showthread.php?t=576528
Well as you can see by my location SYD station is one of my most used ones, but like I said YMMV.. Now of course as a *G I have less to worry about.
I think I remember your tale, and you had substantitally over 20KG's but you were entitled to it due to your ticket conditions, but you were not carrying a copy of it, so you got mucked around.