<font face="Verdana, Arial, Helvetica, sans-serif" size="2">KLM is in a ridicously nice position after acquiring thousands of new customers with the " Matching Miles" promo....</font>
Would these be the thousands of new customers who are now taking the already limited award seats at the expense of people who have actually EARNED status the hard way by suffering the often miserable experience of flying KLM/NW.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">I agree that a joint letter [from as many of us as possible would be preferable] might get some notice at KLM FD. Regulars here will remember that my partner & I wrote a fairly long letter to Lesley McDermott & Andrea Schiptmann more than 2 months ago, with views of 2 RW members re: the changes. Posted & e-mailed it to them. 6 weeks after posting, I received a reply via e-mail that they could NOT open my Word document ttached to the e-mail, but encouragingly asked me to resend without attachments as they were "keen to read our views", so I did resend. However that was 4 weeks ago, and have heard nothing since. </font>
So despite that fact that it takes FD six weeks to open one email to which they have not properly replied, you think a letter might change their corporate strategy.
WKS you are obviously more of an optimist than me.
