Originally Posted by sylaw72
this happened to me once. my luggage was shredded in several places, and the handle bar was bent. i went to luggage claim and filed a report. They offered to replace my luggage on the spot, and brought out several empty one's for me to pick. I ended up picking one that looked better than the one that was shredded.
just curious, are the replacements all generic? are they decent in quality? (not that I'm striving to destroy/injure a bag in transit)