Originally Posted by RobertS975
But not all flights on ST members are DL codeshares! If I book a NW flight on their website, I want to be able to call and do business with NW and be treated as elite plus with their reservations services just as I am treated as elite plus at the airport checkin, seat selection, lounges etc.
This ain't brain surgery or rocket science... this really comes down to common sense. It doesn't even have to be the same phone # as it is for the carrier's own elites, but it should be a phone number which gets special attention.
I found that they don't have to be code shares. If you book through SMS then DL is acting as your travl agent and can and will intercede on your behalf with the other ST carrier.
It works for me.
Cheers.