<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Horizons:
My plan now is to contact KLM/NW and ask for them to credit the KLM Service Points that I had to forfeit when the flight was cancelled and I was placed on another carrier. Does anyone have any experience with this?</font>
Yes, I do.
I once missed a JNB-AMS KL flight because my HDS-JNB SA flight was delayed (weather related). I flew JNB-ZHR-AMS on SR instead. I was not rebooked by KLM (by the time I got to their airport office the staff were ready to go home and advised me to "call reservations tomorrow"), but FD nevertheless credited the points on my request.
Another time my MMX-AMS flight was cancelled and I was rebooked on CPH-AMS. The original flight was operated by Cityhopper and would have earned more points. There was also a double point promotion running at the time. On request I was credited the point difference, including the double points.
In both instances my request was dealt with promptly and efficiently.
johan