Wow. This is like an afternoon soap. Fingers crossed. .

They are really bizarre these folks in many of their communications.

Joh had a delayed bag issue flying KL from AMS to Bergen Norway last month. KL agent there took copious details, and typed for 10 mins into the pnr record. Said she was authorised to spend about (NOK equivalent) $US500 on clothing etc for a meeting she had that afternoon. Joh did. Sent in receipts and KL SYD basically deny it ever happened and offered a third of the sum that was clearly authorisied. This is after 3 detailed letters to get them to offer anything.

[b]WHO at KLM can you actually believe?[b]

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~ Glen ~