Yesterday I received an email from a Sarah Imms, Customer Service Manager in the UK, saying that she has carefully looked into my account and I am unequivocally NOT a Royal Wing member, merely Blue, and that Royal Wing services will therefore not be available to me for today's flights.

Obviously, this distressed me.

This morning I rang the FD Helpdesk and spoke with Veronica, who treated me like an imbecile. She stated firmly that I AM a Royal Wing member, and hinted that I might be making up the Sarah Imms email (yeah, right). Veronica offered to fax me a confirmation of my status, but I think I will go the route of having the check-in desk ring Flying Dutchman for the confirmation.

Cross your fingers, this morning should be very interesting....




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~ Friends don't let friends fly coach ~