Well my name and email address have always been visible and I certainly am not about to edit any posts.

GREAT news Horizons, and your case was rock solid in my view, and nice to see common sense prevailed.

And as always ralfkrippner makes excellent sense. Hilton for years have had Adam Burke posting and assisting the Hilton Board as part of his job. And Starwood as mentioned. And lots of staff post on the airline boards

KLM would be well advised to have a staffer spend a few hours here each week. Their customer service reputation is ABSOLUTELY APPALLING. Most especially so in the area of response and follow through and insanely complicated rules of FD.

Yet their airline product and route network is excellent, and always has been. If one could match the other they would improve their custoner base and revenues measurably.

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~ Glen ~