Originally Posted by peterb88

Thank you to Rafft!

You gave me advise on how to get a reply from Iberia Customer Service - after 4 months of failure.

Today - just one week after writing from UK to Spain, I was telephoned by Iberia Customer Service and the 'free' european flight offered to both travellers is to our satisfaction - and an apology went even further.

The secret is to write to the President of Iberia as follows:

FAO D Fernando Conte Garcia,
(Presidencia)
Iberia,
Lineas Aereas De Espana SA,
Velazquez No 130,
28006 Madrid,
Spain

Thank you also to Flyertalk for the assistance of this 'site' in obtaining an apology - recognition that our problem was real - and in obtaining the compnsation due to us!!!! This is a fabulous site!!!!!!! ^