Seriously - I've given FTD.com the benefit of the doubt three times, and ruined two Mother's day gifts and one birthday for my sister. They have been good about either giving me a refund or at least % back. But, the hassles have been horrible. Most services that use fedex or UPS tend to be more reliable (such as proflowers) since there is always a tracking number. On the premium end, Calyx and Corolla has been good... not sure if there are miles to be had there though.