I realize local florists may be associated with all the national firms but if sometime goes wrong some of the national ones may be better than FTD when it comes to problems. When I initially called they didn't even have a record of dleivery & had to call the local florists. They are also telling e they give not credit the order that my friend in hospital never received because local florist said it was delivered. I was in same hospital thsi year and had no problems with any floral deliveries I was sent by friends and family.